Jacquard Flower Knitted Set [mh0011987]

Thank you for visiting the mamahalo shop page.

"Cuteness alone isn't enough." This is an overseas select shop that is full of playfulness and responds to that feeling.

From free-spirited graffiti art to eye-catching patchwork, we bring you the latest in edgy styles from around the world.

Enjoy mamahalo's special items that will make your individuality shine brightly.

We accept orders 24 hours a day. We will respond to inquiries within three business days, excluding Sundays and public holidays. *We are closed on Sundays, public holidays, and the New Year holidays.

At mamahalo shop, we accept orders 24 hours a day, 365 days a year through our online store. *You can register your membership information when you place your first order. We will notify you by email when your order is accepted through the online store and when your product is shipped.

We accept credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, convenience store payments, bank transfers (prepayment), PayPay, Rakuten Pay, au PAY, Pay-easy, anddeferred payment (Paydy) .

① Order completion ② Check inventory with manufacturer → Place order ③ Product arrives at overseas warehouse from manufacturer → Inspection → Stock confirmation ④ Ship from overseas warehouse to customer → Product delivery
*The above may not apply to pre-order items and other items in the product description. Please check any special notes in the product description.

Shipping costs vary depending on the items you order. Please see below.

Our inventory is highly fluid, so there may be cases where an item is out of stock or shipped incorrectly after an order is placed. If this occurs, we will contact you by email.

*If you select "prepayment" such as bank transfer, your order will be placed after payment is completed, so please be aware that the item may be out of stock before your payment is completed.

[About out-of-stock items]

We take great care in selling our products, but there may be times when we run out of stock. If an item is out of stock, we will contact you by email.

We will contact you regarding out-of-stock items as soon as we receive a stock status report from the manufacturer (usually within 10 business days, but there may be delays due to manufacturer circumstances).

If an item is in stock, we will not notify you that it is in stock. Also, please note that even if an item is in stock, if a defect is found during inspection, it may become out of stock.

Once the shipment is complete, we will notify you of the shipping number by email.

*Items may be shipped in separate shipments without prior notice. (Shipping costs will remain the same.)

⚫︎Regarding standard delivery times

For products shipped overseas, delivery will take approximately 10 to 18 days within Japan and Asia, and 14 to 28 days for other regions.

*If there is a "Delivery Estimate/Shipping Estimate" on the product details page, it is not a guaranteed delivery date, but merely an estimate. Please note that this information is the estimated delivery date from the time of product shipping notification (the notification that a tracking number is provided) .

Please allow ample time for your order to be delivered, taking into consideration unforeseen delays such as bad weather or transportation accidents. If any delays occur after your order has been placed, we will contact you by email.

*For pre-order items, please allow 3 to 6 weeks for delivery, and the product will be shipped on the date and time indicated on the product page or notes page.

*We do not handle receiving or shipping on weekends, public holidays, or during long holidays (New Year's holidays, Chinese New Year, Golden Week, Obon, etc.).

*Shipping may be delayed due to a busy warehouse or delivery delays caused by the delivery company. Please note that you cannot choose the delivery company.

⚫︎About delivery numbers

For products shipped overseas, a shipping number will be assigned when the product is shipped from overseas, but there may be a delay of 5 to 10 days before it is reflected on domestic tracking services, and it may take some time for the number to be reflected on tracking services after shipping.

Before contacting us, please check the information below and the "For customers who have not received an order confirmation email ."

- Incorrect email address, spam folder, connection status, Apple's judgment, etc.

*When we contact you, we will send it from "info@mamahaloshop.com / mamahaloshop@gmail.com". Please specify the domain.

*If you do not receive an "order confirmation email" after completing your order, please check via the inquiry form or email before placing another order. (Please note that we cannot cancel orders even if they have been duplicated .)

Once an order has been placed, we will not accept cancellations or changes to the order contents. We also cannot change the payment method. We also cannot change the address, name, or phone number after the order has been shipped.

*If you purchase multiple items and one of them is out of stock, we will contact you by email and cancel the order for that item.

*We do not accept returns or exchanges for reasons such as size changes, color, or different image due to customer reasons.

*If we determine that your order is fraudulent or a prank, we may cancel it in accordance with our store regulations.

When you receive the product, please check the contents.

*Sale items and special price items cannot be returned, exchanged or refunded under any circumstances.

*We cannot accept returns or refunds for items that do not match the customer's expectations, or for size exchanges or returns.

If you receive a product that is different from your order or is defective, we will exchange it for you. If we do not have the replacement in stock, we will refund you. In the case of an exchange, it will take the same number of days to receive the product.

*Payment fees for carrier payments, convenience store payments, deferred payments, bank transfers, etc. cannot be refunded by our store as they are service fees.

[Regarding returns and exchanges]

Please contact us by email within 5 days of receiving the product and return it by cash on delivery.

Please contact us with at least three photos of the damaged or defective part, the entire product (including the presence or absence of the paper tag), and the packaging and address label . The photos we receive from you will serve as all proof.

[Important: Regarding storage of inspection data]
We store product condition data, such as images and photographs, of all products during inspection before shipping. When we receive a report of a defect, we will compare the photos you send with the data stored at our store to verify and confirm the defect . Please note that we cannot respond if the data does not match or if the damage occurred after shipping.

Please do not discard the cardboard boxes or addressed packaging bags used for packaging until we have confirmed that the product is not defective. Packaging materials are required as proof of delivery, so we may not be able to process your order if they are discarded.

* Returns will not be accepted if there is no prior contact or if more than 5 days have passed. Returns will also not be accepted for items that are late in delivery, used (without tags), soiled, different from the image, fall under overseas product regulations, are different from items purchased at other stores, or are hygiene products that come into contact with the skin (swimwear, underwear, socks, etc.) .

If you are unable to collect your package after the storage period (5 days) has expired or if the address is incorrect, your package will be returned to the sender (overseas warehouse). (We are unable to forward or change addresses.)

We will charge you the necessary expenses for this (round-trip shipping, agency fees, labor costs, packaging materials, etc.) . Re-arranging the delivery will incur the same fees and lead time. We cannot accept refunds for refusal to receive the item.

Our selected items are overseas products that emphasize design. If you cannot accept this, we recommend purchasing products made in Japan.

*Most accessories (hats, socks, etc.) are the same for all sizes. They may not fit depending on the size of the clothes.

- Poor stitching, buttons not sewn on properly, different shapes, chalk marks, discoloration, misaligned patterns, different colored threads mixed in, odor, wrinkles, no tags, incorrect or incorrect sizing, design changes without notice, etc.

*The size tag is attached to the outside of the clothing due to overseas product regulations and is not a defect.

*Please wash by hand or in a laundry net. Do not tumble dry.

*Material composition: Items not marked as 100% are blends, and the listed material is the main material. Since we do not conduct inspections to Japanese standards, it may be difficult to provide detailed information on the composition percentage.

There may be variations between manufacturers and materials, with a difference of approximately ±4cm.

*As overseas products have unique sizing, we recommend choosing a size with some room to spare. All clothing is in Asian sizes.

We apologize, but we are unable to provide gift wrapping as the items are shipped directly from our overseas bases.

*A delivery note (invoice) is not enclosed.

Depending on the delivery company's regulations, the parcel may be left at the door rather than delivered to the recipient. As delivery rules are based on the regulations of each company, we cannot accept requests such as "no delivery at the door."

Our work and responsibility will be complete once the tracking system shows "Delivery completed." We cannot be held responsible for any theft, loss, or misdelivery after delivery, including leaving the parcel at the door. In the unlikely event that a problem occurs, please file a lost item report with the police yourself and contact the delivery company directly.

Please contact us by filling out the necessary information via the inquiry form, chat, or email. We will reply within 3 business days.