For customers who have not received an order confirmation email
Thank you for using the mamahalo shop.
We sometimes receive contacts from customers who use mobile email addresses (docomo/au/softbank carrier email addresses) or free email addresses such as hotmail, Yahoo Mail, and Gmail that say that emails from our shop are not being delivered properly.
After you place an order at mamahalo shop, a confirmation email of your order will be automatically sent from [info@mamahaloshop.com] to the email address you entered.
In addition, we will respond to all inquiries received from customers within 3 business days.
If you do not receive an email, please send your name and phone number to the email address below.
A representative will contact you by phone.
Email address: info@mamahaloshop.com / mamahaloshop@gmail.com
If you do not receive an email, please check the following email settings.
- Customers using mobile email addresses (docomo/au/softbank carrier email addresses) *If your email is being blocked by an email blocking filter, please disable the filter for "gmail.com" and set it up so that you can receive emails from [info@mamahaloshop.com].
How to set up and cancel domain-specific reception
NTT Docomo
au
SoftBank
- For customers using a free email address: Please be sure to check your spam folder as emails sent from our shop may have been automatically sorted into your spam folder or trash due to spam protection.
You can also prevent emails from being sent to the spam folder by using the filter settings for incoming emails with each free email service.
● Incorrect email address We are very sorry, but it is possible that the email address you registered is incorrect. If you think this may be the case, please contact us at the address below.
Email address: info@mamahaloshop.com / mamahaloshop@gmail.com
If your mailbox on the server is full, there is a limit to the capacity of the mailbox on the server, and if you do not receive and delete emails regularly, your inbox will become full. When your inbox is full, it may not be able to accept new emails.
If you haven't used email recently and think this may be the case, please delete the emails from the server.
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★ It is only available in English (our shop page is in Japanese), but if you install the following app, you can check your order history and tracking information in a timely manner. ★
Download the app here 👉 
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