About Our Store

Standard back-order items generally take approximately 10 to 18 days for delivery to Japan and the Asia region. For all other international destinations, delivery typically takes around 14 to 28 days.

Please note that delivery timelines are estimates and may vary depending on customs processing or transport delays. If you are in a rush, we kindly ask that you refrain from placing an order.

Pre-order items will be prepared for shipment according to the schedule specified on the product page or notice page, and delivery generally takes approximately 3 to 6 weeks.

A tracking number will be assigned and sent to you via email once your item is shipped from our overseas warehouse. However, please note that it may take approximately 5 to 10 days for the tracking information to be reflected in domestic tracking systems.

Shipping fees vary depending on the destination region and order total. Please refer to the rates below:

◆Shipping Rates to Japan◆
• Standard Shipping: Flat rate of 700 JPY (tax included) per order.
• Free Shipping: Available for orders of 5,001 JPY (tax included) or more. (Limited to a single delivery location and single order date.)

◆For Overseas Asia◆
(China, Hong Kong, Macao, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam)
• Shipping costs: Flat rate approx. US$5.00
*Free shipping for orders over approx. US$35.00

◆For Other Countries (Overseas)◆
• Shipping costs: Flat rate approx. US$10.00
*Free shipping for orders over approx. US$85.00

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*Prices in US$ are approximate and may vary slightly due to exchange rate fluctuations.
*We cannot combine orders or refund shipping fees after your order has been completed.
*In addition to the product price, the buyer is responsible for paying customs duties and VAT (value-added tax).

[Notice regarding shipping to the United States]
Due to recent changes in import regulations, we have temporarily suspended all shipping to the United States. We apologize for any inconvenience and appreciate your understanding.

Yes, we offer international shipping to selected regions:

• Asia (China, Hong Kong, Macao, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam): Flat rate of approx. US$5.00 (Free shipping on orders over approx. US$35.00).
• Other Countries: Flat rate of approx. US$10.00 (Free shipping on orders over approx. US$85.00).

*Please note that these rates may fluctuate slightly depending on exchange rate variations.
*Shipping to the United States is currently suspended.

Once an order is completed, we cannot combine separate orders into a single shipment or refund the initial shipping fee for either order due to system specifications. Please review your cart and ensure all desired items are ordered together before completing your purchase.

商品代金および送料に、関税や輸入消費税（VAT等）は含まれておりません。配達時または通関時に発生する関税や諸税につきましては、ご購入者様（受取人様）のご負担となります。税額につきましては国や地域によって異なりますので、お住まいの地域の税関へお問い合わせください。

As a general rule, we cannot accept cancellations, changes to size or color, or changes to payment methods once an order has been completed.

If you need to update your shipping address or recipient name, we may be able to accommodate your request if the item has not yet been shipped, so please contact us as soon as possible. Please note that once the shipment process from our overseas warehouse is complete, address changes or package rerouting cannot be processed.

If you wish to return an item after delivery due to reasons such as "does not fit" or "different from expected," we can accept returns only if you contact us by email within 5 days of receiving the product (conditions apply, such as the item being unused and having original tags attached). For full details, please refer to the "Can I return or exchange a delivered product?" section.

*For customers residing in the European Economic Area (EEA) / European Union (EU) only: You have the right to cancel or return your order within 14 days from the date of delivery without giving any reason.

If you purchase multiple items and one of them becomes out of stock, we will contact you via email, cancel (and refund) only the out-of-stock item, and ship the remaining items. As a general rule, we cannot accept cancellations for the remaining items in your order.

However, for orders placed by customers residing in the European Economic Area (EEA) / European Union (EU), you have the option to cancel (withdraw) the entire order if a partial stock shortage occurs.

If your order has not yet been processed or shipped, we may be able to update your shipping address. Please contact us immediately with your order number and the correct address. However, once your package has been dispatched from our overseas warehouse, we cannot change the address or reroute the shipment.

We accept returns for personal reasons (such as "does not fit" or "different color/image") only if you contact us by email within 5 days of receiving the item. Returns are accepted provided the item is unused, unwashed, and has all original paper tags fully attached.

For returns due to customer preference, you will be responsible for the full cost of return shipping. In addition, please note that the initial shipping fee charged at the time of purchase is non-refundable, and only the product price will be refunded. The return address in Japan will be provided individually via email after we review your return request. Unannounced or unauthorized returns cannot be accepted.

*Non-returnable items: Hygiene products that come in direct contact with skin (swimwear, innerwear, socks, etc.), as well as SALE items and special-priced items, are strictly non-returnable, non-exchangeable, and non-refundable under any circumstances.

*For customers residing in the European Economic Area (EEA) / European Union (EU) only: Regardless of the above policy, the right of withdrawal under the EU Consumer Rights Directive applies. You may return or cancel your order within 14 days of delivery without stating any reason. (For more details, please refer to our Refund Policy.)

If you receive an item that is defective or different from what you ordered, we will issue an exchange. Please contact us by email within 5 days of receiving your package and attach at least 3 photos showing: (1) the damaged or defective area, (2) the entire product with the original paper tag attached, and (3) the shipping package with the address label clearly visible.

(*This requirement does not apply to customers residing in the EU/EEA exercising their legal right of withdrawal.)

We keep photo records of all items prior to shipment and cross-reference them with photos provided when a defect is reported. Additionally, the original packaging materials (such as the outer box or shipping bag with the address label intact) are strictly required as proof. Please do not discard any packaging materials until our inspection and review process is complete.

No, it is not defective. Having the size tag attached on the exterior of the garment is standard practice for many overseas clothing items to prevent direct contact with sensitive skin.

Our products are listed using standard centimeter sizing (e.g., 90cm–140cm) to make it easier for our customers to choose, rather than using complex overseas size codes. For items where sizing details are provided by the manufacturer, actual flat-lay measurements (such as length and width) are included on each product page.

As children grow quickly and preferences for fit may vary, we recommend checking the listed measurements and choosing a slightly larger size (such as one size up) for extra room and comfort. If you have any questions or concerns regarding sizing, please feel free to contact us.

Because our products are shipped directly from our overseas fulfillment center, we do not offer gift wrapping services. Please note that paper invoices or delivery slips are also not included in the package.

Because we have integrated international security protocols, authorization errors may occur if the cardholder's name, registered postal code, address, or phone number do not match the customer information entered during checkout. Please ensure that all billing and cardholder details match exactly and try placing your order again.

Please check your spam/junk folder and verify your email domain settings. Confirmation emails from our store are sent from "info@mamahaloshop.com" or "mamahaloshop@gmail.com".

Please note that we cannot process cancellations for duplicate orders. If you are unsure whether your order went through, please contact our customer support before placing a new order.