Shipping policy

Shipping Policy

[Shipping Rates]

■ Domestic (Within Japan)

  • Flat rate: 500 JPY per order
  • Free shipping on orders over 3,001 JPY (Valid for the same delivery address and date)

■ Overseas Asia

(China, Hong Kong, Macao, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam)

  • Free shipping for orders over approx. US$35.00
  • Shipping cost: Flat rate approx. US$5.00

■ Other Countries & Regions (Worldwide)

  • Free shipping for orders over approx. US$85.00
  • Shipping cost: Flat rate approx. US$10.00

*Please note: The customer is responsible for any customs duties, taxes (VAT), or import fees incurred in the destination country. Prices in US$ are approximate and may vary slightly due to exchange rate fluctuations.

[Shipping Method]

The carrier is selected by our shop based on the destination and package size. Specific delivery dates or times cannot be requested.

Origin Overseas Partner Warehouse
Carriers YunExpress, Sagawa, Yamato, EMS, DHL, etc.

[Estimated Delivery Timeframe]

Orders are typically processed at our partner warehouse, inspected, and then shipped with a tracking number via the most efficient route.

● Standard Items

  • Japan & Overseas Asia: 10-18 days from order
  • Other Countries & Regions: 14-28 days from order

● Pre-order / Made-to-order Items

  • Estimated Delivery: 3-6 weeks from order

*The above timeframes are estimates based on calendar days. Delivery times may vary depending on customs clearance, inspection processes, or seasonal high volumes (New Year, Lunar New Year, etc.).

[Damages & Returns]

While we take great care in packaging, minor damage to the outer box (scratches, dents, etc.) that occurs during international transit and does not affect the functionality of the product itself is not eligible for return or exchange. Furthermore, please note that the terms and eligibility for the right of withdrawal for customers residing within the European Economic Area (EEA) differ from standard terms. For more details, please refer to our Refund Policy.

[Legal Notice & Contact Information]

This shop is operated transparently and in good faith by the following responsible operator under the official domain (mamahaloshop.com). We clearly verify our identity based on the brand representation stated in our advertisements and landing pages to ensure a safe shopping experience.

Address: 5F, 2-2-15 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan
Seller: mamahalo / Nana Hasebe
Email: info@mamahaloshop.com