User Guide/Before ordering

Thank you for visiting mamahalo shop.

This is a playful international select shop that caters to the desire for "more than just cute."

We bring you the latest edgy styles from around the world, including free graffiti art and eye-catching patchwork.

Enjoy special mamahalo-style items that make your individuality shine.

Our shop operates transparently and honestly under its official domain (mamahaloshop.com) by the following managing director. Our identity is clearly stated based on the brand name mentioned in our advertisements and landing pages.

Orders are accepted 24 hours a day. Inquiries will be responded to within 3 business days, excluding Sundays and holidays. *Sundays, public holidays, and the New Year's holiday period are our regular closing days.

mamahalo shop accepts orders 24 hours a day, 365 days a year, through our online shop. *Membership information can be registered during your first order. All notifications regarding online shop order acceptance and product shipments will be sent via email.

Credit card, Shop Pay, Apple Pay, Google Pay, PayPal, convenience store payment, bank transfer (prepayment), PayPay, Rakuten Pay, au PAY, Pay-easy, and Paidy (postpaid) are available.

① Order completion
② Stock confirmation with manufacturer → Order placement
③ Product arrival at overseas warehouse from manufacturer → Inspection → Stock confirmation
④ Shipment from overseas warehouse to customer → Product delivery
*For pre-order items or items with special notes in the product description, the above may not apply. Please check the special notes in the product description.

Shipping fees vary depending on the ordered products. Please check the following:

Due to high stock fluidity, items may be out of stock or have shipping defects after an order is placed. In such cases, we will contact you via email.

*If you choose a "prepayment method" such as bank transfer, your order will be placed after payment is complete. Therefore, items may become out of stock before your payment is finalized. We appreciate your understanding.

【About Stock Shortages】

While we take great care in selling our products, items may go out of stock. If an item is out of stock, we will notify you via email.

Notifications regarding out-of-stock or missing items will be made promptly as soon as we receive a stock status report from the manufacturer (usually around 10 business days, but delays may occur due to manufacturer circumstances).

We do not send "in-stock" notifications if an item is available. Furthermore, even if an item is in stock, it may become unavailable if a defect is found during inspection. Please be aware of this in advance.

Once your shipment is complete, we will notify you of the tracking number via email.

*Shipments may be split without prior notice. (There will be no change in shipping fees.)

⚫︎About Standard Delivery Time

For international shipments, it takes approximately "10-18 days" for delivery to Japan/Asia and "14-28 days" to other regions.

*If an "estimated delivery date/shipping date" is stated on the product details page, it is not a guaranteed delivery date but merely an estimate. This estimated date refers to the estimated delivery date from the time of shipment notification (tracking number issuance).

Please consider potential delays due to bad weather or shipping accidents and place your order with ample time. If any issues arise that may cause a delay after your order, we will contact you via email.

*For pre-order items, it takes approximately "the date specified on the product page or notes page" until shipment and "3-6 weeks" until delivery.

*Inbound and outbound shipping operations are not conducted on weekends, holidays, or during long holidays (New Year's, Lunar New Year, Golden Week, Obon, etc.).

*Shipping may be delayed due to busy warehouse operations or delays by shipping carriers. Please note that you cannot choose the shipping company.

⚫︎About Tracking Numbers

For international shipments, tracking numbers are assigned when the item is shipped from overseas. However, there may be a delay of approximately 5-10 days before it is reflected in domestic tracking services, so it may take some time for the tracking service to update after shipment.

Before contacting us, please check the following and "To customers who have not received an order confirmation email".

・Incorrect email address, spam folder, connection status, Apple's judgment, etc.

*When we contact you, we will send emails from "info@mamahaloshop.com / mamahaloshop@gmail.com". Please set your domain to allow these emails.

*If you do not receive an "order confirmation email" after completing your order, please check with us via the inquiry form or email before placing another order. (Please note that we cannot cancel duplicate orders)

Once an order is placed, we do not accept any cancellations or changes to the order details due to customer convenience. Changes to payment methods are also not possible. We also cannot accept changes to address, name, or phone number after shipment.

*If you purchase multiple items and one of them is out of stock, we will contact you via email and proceed with the cancellation of that specific item.

*If we determine an order to be fraudulent or mischievous, we may cancel it according to our shop's regulations.

*If you wish to return an item after delivery due to reasons such as ill-fitting size or difference from image, please check the "Returns, Exchanges, Refunds" section below and contact us according to the specified procedure.

Please check the contents of your order upon arrival.

*No returns, exchanges, or refunds will be made for sale or special price items under any circumstances.

【Returns due to customer convenience】

Returns due to customer convenience, such as "size doesn't fit" or "different from image," are only possible if you contact us by email within 5 days of product arrival. Please be sure to check the following conditions and precautions.

・Returns are only accepted for items that are unused, unworn, and still have all tags attached.
・For hygiene products that come into contact with the skin (swimwear, underwear, socks, etc.), no returns will be accepted for any reason.
・For returns due to customer convenience, the return shipping cost (to the designated location in Japan) will be entirely borne by the customer.
・For refunds, the initial shipping fee will not be refunded; only the product price will be refunded.
・The return address in Japan will be communicated to you individually via email after we confirm your return request. Returns without prior notice will not be accepted.

【In case of initial defects or incorrect delivery】

In the unlikely event that a different product or an initially defective product (damaged/stained) is delivered, we will promptly arrange an exchange. If exchange stock is unavailable, we will process a refund (exchanges will require the same number of days as a new order). We will bear the return shipping cost for returns/exchanges due to initial defects.

*We cannot refund payment fees for carrier payments, convenience store payments, deferred payments, or bank transfers, as these are service usage fees.

※For orders from customers residing in the European Economic Area (EU/EEA) only, the right of withdrawal based on the EU Consumer Rights Directive applies regardless of the above provisions. You may return or cancel your order without stating a reason within 14 days from the delivery date. For details, please check our "Refund Policy (EEA Resident Specific Provisions)."

【How to contact us for returns/exchanges】

Please contact us via email within 5 days of receiving the product. For initial defect claims, please attach at least three photos: of the damaged/defective part, of the entire product (showing whether tags are present), and of the packaging and shipping label. The photos you provide will serve as all proof.

【Important: Storage of Inspection Data】
During pre-shipment inspection, we store product condition data, such as images and photos, for all items. When you report a defect, we will cross-reference the photos you sent with our stored data to verify and confirm the defective area. Please understand that we may not be able to assist if there is a data mismatch or if the damage is determined to have occurred after shipment.

Please do not discard the cardboard boxes or addressed packaging bags used for packaging until you have confirmed that there are no defects with the product. Packaging materials are essential as proof of delivery, and we may not be able to assist if they have been discarded.

*We cannot accept returns if there is no prior contact or if more than 5 days have passed (excluding the exercise of withdrawal rights by EEA residents). Returns are also not accepted for delayed delivery, used items (without tags), soiled items, items that fall under overseas product regulations, discrepancies with items purchased from other stores, and hygiene products that come into contact with the skin (swimwear, underwear, socks, etc.).

If you fail to pick up your package after the storage period (5 days) or if the address is incorrect, the package will be returned to the sender (overseas warehouse). (We cannot arrange for forwarding or address changes.)

In such cases, we will charge the necessary expenses: "round-trip shipping + handling fee + labor costs + packaging material costs, etc." Re-delivery will incur similar charges and take the same amount of time. We cannot offer refunds for refused receipts.

Our selected items are overseas products that prioritize design. If you cannot understand this, we recommend purchasing Japanese-made products.

*Most accessories (hats, socks, etc.) are one-size-fits-all. They may not fit depending on the size of the clothing.

・Loose stitching, loose buttons, different shapes, tailor's chalk marks, color fading, pattern misalignment, mixed foreign threads, odors, wrinkles, no tags, size variations, design changes without notice, etc.

*Size tags on the outside of clothing are due to overseas product regulations and are not defects.

*Please hand wash or use a laundry net for washing. Do not tumble dry.

*Material composition: Items without 100% indication are blends, and the main material is listed. Since Japanese standards are not applied for inspection, it may be difficult to provide detailed composition ratios.

There are variations depending on the manufacturer, and differences of ±4cm may occur depending on the material.

*Overseas products have their own sizing, so we recommend choosing a size with some leeway. All clothing is in Asian sizes.

We apologize, but as items are shipped directly from our overseas base, we cannot offer gift wrapping.

*No delivery note (invoice) is included.

According to the delivery company's regulations, deliveries may be left unattended ("oki-hai") instead of handed over directly. As delivery rules are based on each company's regulations, we cannot accept specifications or selections such as "no oki-hai" from our side.

Our duties and responsibilities are considered complete once the tracking system shows "delivered". We are not responsible for theft, loss, misdelivery, etc., after delivery completion, including unattended deliveries. In the event of any trouble, please file a lost property report with the police and contact the respective delivery company directly.

Please fill out the necessary information and contact us via the inquiry form, chat, or email. We aim to reply within 3 business days.