Refund policy

1. For Residents of the European Economic Area (EEA) (Right of Withdrawal)

In accordance with the EU Consumer Rights Directive, customers residing within the EEA have the right to withdraw from the contract and return products for any reason (including customer convenience).

• Period to exercise the right: You have the right to withdraw from the contract within 14 days of delivery without giving any reason.
• How to apply: Please submit your request through our designated Customer Withdrawal Form. Once submitted, you can track the status on our Customer Status Page.
• Return shipping costs: Unless otherwise specified, the customer is responsible for any shipping costs incurred when returning the product due to the exercise of the right of withdrawal.

Returns for customer convenience (such as incorrect size or change of mind) are acceptable only if you contact us by email within 5 days of delivery. Items must be unused, unwashed, and have all original tags attached. Please verify the following conditions:

• *For returns due to customer convenience, the customer is fully responsible for all return shipping costs (to our designated domestic location in Japan).
• *The initial shipping fee paid at the time of order is non-refundable; only the product price will be refunded.
• *The return address in Japan will be provided individually by email after we receive and confirm your return request. Returns sent without prior notice will not be accepted.
• *No cancellations or changes can be made after an order has been completed.

*Please note: Personal hygiene items that come into direct contact with the skin (such as swimwear, underwear, and socks), as well as sale items and special price items, cannot be returned, exchanged, or refunded under any circumstances for all customers.

In the event of an initial defect (damage, stains) or incorrect shipment, we will provide a replacement with the same item. A refund will only be issued if the item is out of stock. Return shipping costs for defective items will be covered by our shop.

*Payment fees for carrier billing, convenience store payments, etc., are non-refundable as they are service usage fees.

■ Shipping Costs:
Our shop will cover all shipping costs for replacements due to defective products or incorrect shipments. For returns due to customer convenience, the customer is responsible for all return shipping costs, and the initial shipping fee is non-refundable.