Terms of service

Article 1 (Applicability)

• - These terms apply to "mamahalo shop" and related mail-order services (hereinafter referred to as "the Service") operated by mamahalo Nana Hasebe.
• - The "User Guide" and "Before Ordering" sections posted on this shop constitute part of these Terms.
• - By using the Service, you are deemed to have agreed to all the conditions of these Terms.

Article 2 (Definitions)

• "Service Usage Contract": A contract for use concluded between this shop and the customer with these Terms as the contract conditions.
• "Intellectual Property Rights": Copyrights, patents, trademarks, and other intellectual property rights.

Article 3 (Membership)

• Membership registration is required to use the Service.
• Please manage your password appropriately and do not disclose it to third parties.

Article 4 (Product Prices and Orders)

Please check each product page for sales prices. After an order is confirmed, a confirmation email will be sent. Please note that the actual amount charged may differ slightly from estimates due to exchange rate fluctuations.

Article 5 (Payment Methods)

Credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, bank transfers, and other methods specified by the shop are accepted. Payments shall be subject to the terms and conditions of each payment service provider.

Article 6 (Shipping of Products)

The delivery address is limited to addresses where the carrier designated by our shop can deliver. Delivery time varies by region and shipping category (domestic/international). For details, please refer to our "Shipping Policy." Customs duties and taxes incurred on international shipments are the responsibility of the recipient (the customer).

Article 7 (Returns, Exchanges, and Right of Withdrawal)

If there is a defect in the product, please contact us by email within 5 days of arrival. If stock is available, we will exchange it; otherwise, we will issue a refund. Returns for customer convenience are not accepted. For details such as return shipping costs, please refer to our "Refund Policy."

*However, only for orders from customers residing within the European Economic Area (EEA), the "Right of Withdrawal" under the EU Consumer Rights Directive will apply. Customers in these regions have the right to withdraw from the contract within 14 days of delivery without giving any reason via our designated form. For specific terms and conditions, please refer to the exceptions outlined in our "Refund Policy."

Article 8 (Prohibited Acts)

• Acts that violate laws or public order and morals, criminal acts, purchases for resale purposes, identity theft, and any other acts deemed inappropriate by this shop are prohibited.

Article 9 (Intellectual Property Rights)

All intellectual property rights related to the content within this Service (text, images, designs, etc.) belong to this shop or the legitimate third-party rights holders.

Article 10 (Trademarks)

All company names, product names, and logos mentioned in this Service are trademarks or registered trademarks of their respective owners. This shop is not affiliated with, sponsored by, or endorsed by the owners of these trademarks. These trademarks are used in accordance with fair practice solely for the purpose of identification or to describe product compatibility.

Article 11 (Disclaimer)

Our liability for damages shall be limited to the amount paid by the customer, and we shall not be liable for indirect damages. Furthermore, we shall not be held responsible for any damages caused by system interruptions, delays, data loss, or unauthorized access to data due to failures in communication lines or computers.

Article 12 (Governing Law and Jurisdiction)

The governing law shall be the law of Japan. In the event of a dispute, the Tokyo District Court shall be the exclusive agreed-upon court of first instance.

Established: February 02, 2021

Revised: December 19, 2025

Revised: February 01, 2026

Last Revised: June 18, 2026

[Legal Notice & Contact Information]

This shop is operated transparently and in good faith by the following responsible operator under the official domain (mamahaloshop.com). We clearly verify our identity based on the brand representation stated in our advertisements and landing pages to ensure a safe shopping experience.

Address: 5F, 2-2-15 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan
Seller: mamahalo / Nana Hasebe
Email: info@mamahaloshop.com