Legal notice

Legal Notice (Specified Commercial Transactions Act)

This shop is operated transparently and in good faith by the following responsible operator under the official domain (mamahaloshop.com). Based on the brand representation stated in our advertisements and landing pages, we clearly identify our corporate identity.

Legal Entity Name mamahalo
Representative mamahalo Nana Hasebe
Store Name mamahalo shop
Address 5F, 2-2-15 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan
Phone Number +81-90-2434-4324
(Hours: Mon-Fri 9:00-17:00 JST)
*For international inquiries, please contact us by email.
Email info@mamahaloshop.com
Pricing As listed on each product page (tax included).
Additional Fees - Shipping rates (refer to Shipping Policy).
- Bank transfer fees (if applicable).
- Customs duties, VAT, or import fees for international orders are the responsibility of the customer.
Payment Methods Credit Card, Shop Pay, Apple Pay, Google Pay, PayPal, Convenience Store Payment, Bank Transfer (Pre-payment), PayPay, Rakuten Pay, Pay-easy, Paidy.
Payment Timing Full payment is required at the time of order confirmation.
Delivery Timeframe

Products are ordered from overseas manufacturers, inspected at our partner warehouse, and then shipped. Estimated delivery times are as follows:

  • Standard Items (Japan & Overseas Asia): 10-18 days from order confirmation.
  • Standard Items (Other Regions): 14-28 days from order confirmation.
  • Pre-order / Made-to-order Items: 3-6 weeks from order confirmation.
*Delivery may be delayed due to customs clearance, inspections, or seasonal holidays (New Year, Lunar New Year, etc.).
Refunds & Returns Returns for customer convenience (such as incorrect size or change of mind) are acceptable only if you contact us by email within 5 days of delivery. Items must be unused, unwashed, and have all original tags attached.
For returns due to customer convenience, the customer is fully responsible for all return shipping costs (to our designated domestic location in Japan), and the initial shipping fee paid at the time of order is non-refundable (only the product price will be refunded).
Please note: Personal hygiene items that come into direct contact with the skin (such as swimwear, underwear, and socks), as well as sale items and special price items, cannot be returned, exchanged, or refunded under any circumstances for all customers. Refer to "Refund Policy" for details.
*Exception for customers residing in the European Economic Area (EEA): In accordance with the EU Consumer Rights Directive, you have the right to withdraw from the contract within 14 days of delivery without giving any reason, using our designated Customer Withdrawal Form.
Defective Items In the event of an incorrect item or an initial defect (damaged or stained item), please contact us by email within 5 days of delivery (except for the exercise of the right of withdrawal by EEA residents). We will provide a replacement, or a refund if the item is out of stock. Return shipping for defective items is fully covered by our shop. We will verify the defect against our pre-shipping inspection data. No returns will be accepted without prior contact or after 5 days have passed.
Trademarks All company names, product names, and logos appearing on this site are the trademarks or registered trademarks of their respective owners. mamahalo shop is not affiliated with, sponsored by, or endorsed by the owners of these logos or names. These trademarks are used solely for identification or to describe compatibility, and we respect the rights of all trademark owners.