Kids' cardigan knit jacket with mushroom embroidery, beige [mh0006463]

Thank you for visiting mamahalo shop.

"Cute isn't enough." We are an overseas select shop full of playfulness that answers that desire.

We deliver the latest edgy styles from around the world, such as free graffiti art and eye-catching patchwork.

Enjoy mamahalo's special items that make your individuality shine.

Our shop operates transparently and honestly under the official domain (mamahaloshop.com) with the following operating manager. Our identity is clearly stated based on the brand notation in advertisements and landing pages.

Orders are accepted 24 hours a day. Inquiries will be answered within 3 business days, excluding Sundays and public holidays. *Sundays, public holidays, and New Year holidays are our regular closing days.

mamahalo shop accepts orders 24 hours a day, 365 days a year through our online shop. *Membership information can be registered during your first order. All notifications regarding online order acceptance and product shipping will be sent via email.

Credit card, Shop Pay, Apple Pay, Google Pay, PayPal, convenience store payment, bank transfer (prepayment), PayPay, Rakuten Pay, au PAY, Pay-easy, and Paidy (deferred payment) are available.

① Order completion
② Inventory check with manufacturer → Order placed
③ Product arrival at overseas warehouse from manufacturer → Inspection → Inventory confirmation
④ Shipment from overseas warehouse to customer → Product delivery
*For pre-order items or items with specific notes in the product description, the above may not apply. Please check the special notes in the product description.

Shipping fees vary depending on the ordered products. Please check the following:

Our store experiences high inventory fluidity, and products may go out of stock or become unsalable after an order is placed. In such cases, we will contact you via email.

*If you choose "prepayment" such as bank transfer, the order will be placed after payment is completed. Therefore, products may go out of stock before your payment is processed. We appreciate your understanding.

[About out of stock / missing items]

While we take great care in selling our products, items may go out of stock. If an item is out of stock, we will notify you via email.

We will promptly inform you about out-of-stock or missing items as soon as we receive an inventory report from the manufacturer (usually within about 10 business days, but delays may occur due to manufacturer's circumstances).

We do not notify customers when items are in stock. Please also note that even if an item is in stock, it may become unavailable if a defect is found during inspection.

Once shipping is complete, we will notify you of the tracking number via email.

*Products may be shipped in multiple separate packages without prior notice (shipping costs will not change).

⚫︎About Normal Delivery Period

For products shipped internationally, delivery takes approximately 『10-18 days』 for Japan and Asia, and 『14-28 days』 for other regions.

*If "delivery estimate / estimated delivery time / estimated shipping date" is indicated on the product detail page, it is not a guaranteed delivery date but merely an estimate. This estimate refers to the estimated delivery time from the shipping notification (notification of tracking number).

Please allow ample time when ordering, taking into account unforeseen delays due to bad weather, shipping accidents, etc. If an event causing a delay occurs after your order, we will contact you via email.

*For pre-order items, it takes approximately 『the date stated on the product page or notes page』 until shipment, and 『3-6 weeks』 until delivery.

*We do not perform receiving or shipping operations on weekends, holidays, or during long holidays (New Year, Lunar New Year, Golden Week, Obon, etc.).

*Shipping may be delayed due to warehouse congestion or circumstances of the shipping company. Please note that you cannot choose the shipping company.

⚫︎About Tracking Numbers

For products shipped internationally, tracking numbers are assigned when the item is shipped from overseas. However, it may take 5-10 days for the tracking information to be reflected in domestic tracking services, so it may take some time for the tracking service to update after shipping.

Before inquiring, please check the following and To customers who have not received an order confirmation email.

・Incorrect email address, spam folder, connection status, Apple's judgment, etc.

*When contacting you, we will send from "info@mamahaloshop.com / mamahaloshop@gmail.com". Please set your domain to allow these emails.

*If you do not receive an "order confirmation email" after completing your order, please check via the inquiry form or email before placing another order. (Please note that we cannot cancel orders if they are duplicated)

Once an order is completed, we do not accept any cancellations or changes to the order content. We also cannot change payment methods. We cannot accept changes to address, name, or phone number after shipment.

*If you purchase multiple items and even one of them is out of stock, we will contact you via email and process a cancellation for that particular item.

*We do not accept returns or exchanges for customer convenience, such as size changes, color differences, or differing from expectations.

*If we determine an order to be fraudulent or malicious, we may cancel it according to our store's regulations.

Please check the contents of your order upon receipt.

*We do not accept returns, exchanges, or refunds for SALE items or special price items under any circumstances.

*We cannot accept returns, exchanges, or refunds due to customer convenience such as image differences or size changes.

In the unlikely event that you receive a different item than ordered or a defective product, we will process an exchange. If there is no exchange stock, we will process a refund. For exchanges, the same number of days for re-ordering will be required.

*Payment fees for carrier payments, convenience store payments, deferred payments, bank transfers, etc., are service fees and cannot be refunded by our store.

※For orders from customers residing in the European Economic Area (EU/EEA) only, the right of withdrawal based on the EU Consumer Rights Directive applies regardless of the above regulations. You can return or cancel an order within 14 days of the delivery date without stating a reason. For details, please refer to our "Refund Policy (EEA Residents Only)" on this shop.

[Contact for Returns/Exchanges]

Please be sure to contact us by email within 5 days of receiving the product, and then return it at your expense (except for the exercise of the right of withdrawal by residents of EU/EEA).

Please attach at least three photos: "damaged/defective part", "entire product (showing if paper tags are present)", and "packaging and shipping label" when contacting us. The photos you provide will serve as all proof.

[Important: Storage of inspection data]
During inspection before shipment, our store stores product condition data, such as images and photos, of all products. When you report a defect, we will cross-reference the photos you sent with our stored data to verify and confirm the defective areas. Please note that if there is a data mismatch or if the damage is determined to have occurred after shipment, we may not be able to process your claim.

Please do not dispose of the cardboard boxes or packaging bags with address labels used for packaging until you have confirmed that the product is not defective. Packaging materials are essential as proof of delivery, so we may not be able to respond if they are discarded.

*We cannot accept returns if you do not contact us in advance or if more than 5 days have passed (excluding the exercise of the right of withdrawal by EU/EEA residents). Delivery delays, used items (no tags), dirt, differing from expectations, items falling under overseas product standards, discrepancies with products purchased from other stores, and hygiene products that touch the skin (swimwear, underwear, socks, etc.) are also non-returnable.

If the package is not picked up within the storage period (5 days) or if the address is incorrect, the package will be returned to the sender (overseas warehouse). (We cannot accept forwarding or address changes).

In such cases, we will charge the necessary expenses incurred, including "round-trip shipping fees + agency fees + personnel costs + packaging material costs, etc." Re-arrangements will incur the same costs and take the same number of days. We cannot accept refunds for refusal to receive, etc.

Our select items are overseas products that prioritize design. If you cannot understand this, we recommend purchasing Japanese-made products.

*Accessories (hats, socks, etc.) are mostly common for all sizes. They may not fit depending on the size of the clothing.

・Loose stitching, loose buttons, different shapes, chalk marks, color fading, pattern misalignment, mixed foreign threads, odors, wrinkles, no tags, slight size variations, unannounced design changes, etc.

*Size tags being on the outside of clothing is due to overseas product regulations and is not a defect.

*Please hand wash or machine wash in a net. Do not tumble dry.

*Material composition: Items without a 100% indication are blends, and the listed material is the main material. Since we do not conduct inspections based on Japanese standards, it may be difficult to provide detailed composition ratios.

There may be variations depending on the manufacturer, and a difference of ±4cm may occur depending on the material.

＊Overseas products have unique sizing, so we recommend choosing a size with some leeway. All clothing is in Asian sizes.

We apologize, but since items are shipped directly from overseas warehouses, we do not offer gift wrapping.

*Delivery slips (invoices) are not enclosed.

Due to the delivery company's regulations, delivery may be left at your doorstep ("oki-hai") instead of being handed to you directly. Delivery rules are based on each company's regulations, so we cannot accept specifications or selections such as "no oki-hai" from our side.

Our service and responsibility are considered complete once the tracking system indicates "delivery completed." We are not responsible for theft, loss, incorrect delivery, etc., after delivery completion, including doorstep delivery. In the event of trouble, please file a lost item report with the police and contact the respective delivery company directly.

Please contact us via the inquiry form, chat, or email with the necessary information. We will reply within approximately 3 business days.