Kids' Bear-Pattern Knit Scarf with Pom-Poms [mh0000371]

Due to high inventory turnover, items may become out of stock or fail inspection after an order is placed. If this occurs, we will notify you via email.

*If you select a prepayment option such as bank transfer, items will be ordered only after payment is completed. Therefore, items may become out of stock before your payment is processed. Thank you for your understanding.

【Regarding Out of Stock Items】

While we manage inventory carefully, items may occasionally sell out. We will notify you via email if an item is out of stock.

Out of stock notifications will be sent promptly once we receive inventory updates from the manufacturer (typically within 10 business days, though delays may occur due to manufacturer circumstances).

If items are in stock, no separate confirmation email will be sent. Please note that even if an item is in stock, it may become unavailable if defectives are found during inspection.

Once your order is shipped, we will send a tracking number to your email.

*Orders may be shipped in multiple packages without prior notice. (Shipping charges will not change.)

⚫︎Standard Shipping Timeframes

For items shipped from overseas, delivery takes approximately 10 to 18 days for Japan and the Asian region, and 14 to 28 days for other regions.

*Delivery estimates listed on product pages are approximate guidelines and do not guarantee exact arrival dates. Please note that these estimates refer to the period starting from when the shipping notification (tracking number email) is sent.

Please place orders with sufficient time in mind to account for unexpected delays such as weather conditions or transport accidents. If a delay occurs after ordering, we will notify you by email.

*For pre-order items, processing takes the timeframe specified on the product page or notice page, and delivery takes approximately 3 to 6 weeks.

*Procurement and shipping operations are closed on weekends, public holidays, and long holiday periods (New Year, Lunar New Year, Golden Week, Obon, etc.).

*Delays may occur due to warehouse peak periods or carrier logistics. Please note that carrier selection is not available.

⚫︎Tracking Numbers

For items shipped from overseas, tracking numbers are issued when the shipment leaves the overseas location. However, updating to domestic tracking systems may take 5 to 10 days, so tracking information may not reflect immediately after dispatch.

Before contacting us, please review the points below and visit For Customers Who Have Not Received Confirmation Emails.

・Incorrect email address, spam folder settings, network connection issues, or Apple security filtering.

*Our emails will be sent from " info@mamahaloshop.com / mamahaloshop@gmail.com ". Please adjust your domain settings to accept these emails.

*If you do not receive a confirmation email after ordering, please contact us via our inquiry form or email before placing a new order. (Please note that we cannot accept cancellations even if duplicate orders are placed accidentally.)

Once an order is completed, we do not accept any cancellations or changes to order details for customer convenience. Changes to payment methods are also not supported. Address, name, or phone number changes cannot be accepted after shipment.

*If multiple items are purchased and one of them becomes out of stock, we will notify you by email and process a cancellation/refund for the unavailable item only.

*Orders deemed fraudulent or unauthorized may be canceled at our store's discretion.

*If you wish to return an item after delivery due to size issues or personal preference, please check the "Returns, Exchanges, Refunds" section below and contact us following the prescribed procedure.

Please inspect your package as soon as it arrives.

*SALE items and specially priced items cannot be returned, exchanged, or refunded under any circumstances.

【Returns for Customer Convenience】

Returns for customer convenience (e.g., "size doesn't fit", "different from expectation") are accepted only if you contact us via email within 5 days of product delivery. Please make sure to review the conditions and precautions below.

・Returns are accepted only for unused, unwashed items with paper tags fully attached.
・Hygienic products that come into direct contact with skin (swimwear, undergarments, socks, etc.) cannot be returned under any circumstances.
・For returns due to customer convenience, the return shipping fee (to our designated location in Japan) is fully the customer's responsibility.
・Initial shipping fees paid upon purchase are non-refundable; only the product price will be refunded.
・The return address in Japan will be provided individually via email after we confirm your return request. Unannounced returns will not be accepted.

【Defective or Incorrect Items】

If you receive an incorrect item or a defective item (damaged or stained), we will promptly arrange an exchange. If replacement stock is unavailable, a refund will be issued. (Exchanges require the same processing time as standard procurement.) Return shipping fees for initial defects will be covered by our store.

*Payment processing fees for mobile carrier billing, convenience store payments, deferred payments, or bank transfers are service fees and cannot be refunded by our store.

*For customers residing in the European Economic Area (EU/EEA), the Right of Withdrawal under the EU Consumer Rights Directive applies regardless of the above rules. You may return or cancel your order without stating a reason within 14 days of delivery. For details, please review our store's "Refund Policy (EEA Residents Provision)".

【How to Contact Us for Returns & Exchanges】

Be sure to contact us via email within 5 days of receiving your item. When reporting initial defects, please attach a minimum of 3 photos showing the damaged/defective part, the full product (with paper tags visible), and the original packaging with shipping label. The photos provided will serve as verification evidence.

【Important: Retention of Inspection Data】
Prior to shipment, our store retains photo data and condition records for all items. When a defect report is received, we will cross-reference your photos with our stored data to verify the defect. We cannot accept returns if there is a data mismatch or if damage is determined to have occurred after shipment.

Please do not discard original cardboard boxes or shipping bags with address labels until you confirm there are no defects. Packaging materials serve as proof of delivery and may be required to process your claim.

*Returns cannot be accepted without prior contact or if more than 5 days have passed (excluding withdrawal rights for EU/EEA residents). Delivery delays, used items (tags removed), stained items, characteristics falling within overseas quality standards, items differing from purchases elsewhere, and hygienic items (swimwear, undergarments, socks, etc.) are non-refundable.

If packages cannot be delivered due to exceeding the carrier retention period (5 days) or incorrect addresses, the shipment will be returned to the overseas warehouse. (We cannot process address changes or redirections once shipped.)

In such cases, necessary expenses including round-trip shipping fees, handling fees, labor costs, and packaging materials will be charged to the buyer. Reshipments will incur additional fees and standard delivery timeframes. Refunds for refused deliveries will not be accepted.

Our selected items are international products emphasizing design features. If you require strict domestic manufacturing standards, we recommend purchasing Japanese-made products.

*Accessories (hats, socks, etc.) are generally one-size-fits-all across sizes and may not fit all clothing sizes perfectly.

・Minor thread ends, loose buttons, slight shape variations, chalk mark traces, color fading, pattern misalignments, mixed thread colors, fabric odors, creasing, missing tags, slight size variations, or unannounced design tweaks may occur.

*Size tags placed on the outside of garments comply with international product regulations and are not considered defects.

*Please wash items by hand or use a laundry net. Do not use tumble dryers.

*Material composition: Unless labeled as 100%, fabrics are blended, and descriptions list primary materials. As testing is not conducted under Japanese standards, detailed composition percentages may not be provided.

Sizing varies by manufacturer and material; variations of ±2-3cm may occur.

*Overseas products have unique sizing fits, so we recommend selecting a slightly larger size for margin. All clothing is in Asian sizes.

We apologize, but as items are shipped directly from our overseas hub, we do not offer gift wrapping services.

*Invoices or billing statements are not included in packages.

According to courier regulations, deliveries may be placed in designated drop-off locations (unattended delivery). Since delivery rules depend on carrier policies, our store cannot specify or restrict drop-off preferences.

Once tracking status marks the shipment as "Delivered," our store's service and responsibility are fulfilled. We assume no liability for theft, loss, or misdelivery after delivery completion (including drop-off deliveries). Should any issue arise, please file a loss report with the local police and contact the delivery carrier directly.

Please contact us with your details via our contact form, chat, or email. We will respond within approximately 3 business days.