*This is a size guide for reference only.

*Please refer to the product description for detailed size information if available.

Display Size	Japanese notation	Age and month guide	Height (cm)	Weight (kg)	Chest (cm)	Waist (cm)
Newborn	50	0 to 3 months	50-58	3-5	40	40
3-6m (6m)	60/66	3 to 6 months	59-66	5-7	44	43
9m (6-9m)	70/73	6 - 9 months	67-73	6.5-8	46	45
12m (1T)	80	9 - 12 months	74-80	7.5-9	48	48
18m (24m)	80	1 to 2 years	75-85	9-11	50	49
2T	90	2 to 3 years	85-95	11-15	52	50
3T	100	3 to 4 years	95-105	15-18	54	51
4T	110	4 to 5 years	105-115	18-20	57	52
5Y	120	5-6 years	112-120	-	60	54
6Y	130	6-7 years	120-130	-	64	57
7Y	140	Ages 7-8	130-140	-	68	61
8Y	150	Ages 8-9	140-150	-	72	64

*Please note that body shapes vary from person to person, so please use this as a guide only.
*Asian size.
*Due to manual measurement, there may be a difference of about ±4cm.

Thank you for visiting the mamahalo shop page.

mama + mahalo (meaning "thank you" in Hawaiian)

I want to see the bright smiles that accompany such wonderful words.

Based on this concept, the shop sells imported items from overseas selected by the two mothers.

--------------------------------------------

Products other than those immediately available for delivery to Japan are procured from overseas manufacturers, wholesalers and manufacturing factories, inspected at our affiliated warehouses, and then shipped.

Normally, after we notify you of the shipment, orders will be delivered within 7 to 30 business days, depending on the shipping conditions in the destination country.

Please refrain from ordering if you are in a hurry.

-----------------------------------------

[Business hours]

We accept orders 24 hours a day.

We will respond to your inquiries within 3 business days, excluding Sundays and public holidays.

*We are closed on Sundays, public holidays, and the New Year holidays.

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[About ordering]

At Mamahalo Shop, we accept orders 24 hours a day, 365 days a year through our online store.

*You can register your membership information when you place your first order.

Furthermore, we will notify you by email when your order is accepted at the online shop and when your product is shipped.

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[Payment method]

We accept credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, convenience store payments, bank transfers (prepayment), PayPay, Rakuten Pay, au PAY, Pay-easy, anddeferred payment (Paydy) .

*Credit card payments are subject to overseas security standards, so please be aware of the following:

If the credit card holder's name, postal code, address, or phone number registered by the card holder differs from the orderer's information, an authorization error may occur and the payment may not be completed.
Please note that if you have moved and have not changed your address, if you are using your maiden name, or if you are using a card in the name of a family member, the payment may be approved if you enter the credit card holder's information in the orderer section.
Please note that we are unable to investigate error information such as the reason for the payment refusal, so if you have any questions, please contact your credit card company directly.

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[ How to order]

① Completion of your order

② Check inventory with manufacturer → place order

③ Products arrive at the overseas warehouse from the manufacturer → Inspection → Confirmation of inventory

④ Shipment from overseas warehouse to customer → Product delivery

*The above may not apply to products for the Japanese domestic market or for immediate delivery. Please check any special notes in the product description.

-----------------------------------------

[Shipping Fee]

Shipping fees vary depending on the items you order. Please see below.

♦︎For Japan♦︎

⚫︎The shipping fee for each order is 300 yen (tax included) nationwide.

*If your order total is 3,001 yen or more (including tax), shipping is free. (Delivery to one address and on the same day only)

*For immediate delivery items, domestic shipping by Click Post or Kuroneko Yu-Packet may be free of charge. Please check the details on each product page.
*We cannot ship domestically and internationally together.
*We cannot combine orders or refund shipping fees after your order has been completed.

♦︎For overseas♦︎

⚫︎Shipping costs are a flat rate of US$10 per order nationwide.

*Free shipping for orders over US$100. (Limited to one delivery address and same day)
*We cannot combine orders or refund shipping fees after your order has been completed.
*In addition to the product price, the buyer is responsible for paying customs duties and VAT (value-added tax).

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[About securing stock]

Our store has a high inventory liquidity, so there may be cases where an item is out of stock or shipped incorrectly after an order is placed. If any of the above occurs, we will contact you by email.

*If you choose to pay in advance by bank transfer, your order will be placed after payment is complete, so please be aware that the item may be out of stock before your payment is complete.

-----------------------------------------

[About out of stock/out of stock]

We take great care when selling our products, but there are cases where we run out of stock. If an item is out of stock, we will contact you by email.

We will contact you as soon as possible regarding out-of-stock items as soon as we receive a report of the stock status from the manufacturer. (Usually within 10 business days, but there may be delays due to manufacturer reasons.)

If we have stock, we will not notify you that the item is in stock. Also, please note that even if the item is in stock, if a defect is found during inspection, it may become out of stock.

-----------------------------------------

[About arrival and departure periods]

Once the shipment is complete, we will notify you of the shipping number by email.

* Items may be shipped in separate shipments without prior notice. (Shipping fees will not change.)

⚫︎Regarding normal delivery period

For products shipped from overseas, it usually takes 7 to 14 business days for the product to be shipped and 2 to 4 weeks for the product to arrive.
(Products for immediate delivery within Japan are shipped from our Japanese warehouse, so shipping will take approximately 5 business days.)

*If there is a description of "Estimated delivery date/Estimated delivery/Estimated shipping" on the product details page, please understand that this is only an estimate and does not guarantee the delivery date.
Please note that this is an estimate based on the number of business days from when the product is shipped (when a tracking number is provided), not from when your order is confirmed.
Please order well in advance, taking into consideration the possibility of unforeseen delays such as bad weather or transportation accidents.
If there is any delay in your order, we will contact you by email.

*For pre-order items, it will take approximately 2-6 weeks for the item to be shipped according to the date and time stated on the product page or notes page, and for the item to arrive.

*We do not handle receiving or shipping on weekends, public holidays, or during long holidays (New Year's holidays, Chinese New Year, Golden Week, Obon, etc.).

*Shipping delays may occur due to a busy warehouse or delays caused by the delivery company.

*Please note that you cannot choose the delivery company.

⚫︎About delivery numbers

For products shipped from overseas, a shipping number will be assigned when the product is shipped from overseas, but there may be an error of about 5 to 10 days before it is reflected in domestic tracking services.
It may take some time for the tracking information to appear on the tracking service after shipment. (For items shipped immediately to Japan, the tracking information will appear on the same day after shipment from the Japan warehouse.)

-----------------------------------------

If you don't receive an order completion email:

Before contacting us, please check the information below and For customers who have not received an order confirmation email .

・The email address you registered when placing your order is incorrect.

・The email has ended up in your spam folder (please check again).

- Poor internet connection

- Email is disabled, data retrieval method is manual

- The message is deemed spam by the carrier/Apple and is never sent.

*When we contact you, we will send from "info@mamahaloshop.com / mamahaloshop@gmail.com", so please specify the domain.

*If you do not receive an "order confirmation email" after completing your order, please check via the inquiry form or email before placing your order again. (Please note that we cannot cancel your order even if it has been duplicated.)

*If you would like to re-register a different address, please contact us via the inquiry form or email.

-----------------------------------------

[About canceling or changing your order]

Once your order has been completed, we will not accept any cancellations or changes to your order.

Please note that we cannot accommodate requests to change payment methods.

*Please note that we cannot accept any changes to the shipping address, name, or telephone number after the product has been shipped.

*If you purchase multiple items and one of them is out of stock, we will contact you by email and cancel your order.

*We do not accept returns or exchanges for reasons such as size changes, color, or incorrect image.

*If we determine that your order is a large amount of fraudulent or a prank order, we may cancel it in accordance with our store regulations.

-----------------------------------------

[About initial defects, returns, exchanges, and refunds]

When you receive the product, please check to see if it is different from what you ordered or if any items are missing.

*Please note that we do not offer returns, exchanges, or refunds for sale items or defective items, regardless of the circumstances.

*We cannot accommodate customer requests for differences in product images, size exchanges, returns, or refunds.

*Please note that we cannot accept cancellations of orders or returns or exchanges of products.

We thoroughly check, confirm, and record everything to ensure there are no defects, but in the unlikely event that a product different from the one ordered is delivered or a defective product is delivered, we will exchange it.

However, please note that if the replacement stock is not available, we may have to process a refund. (Please note that in the case of an exchange, it will take a similar number of days to receive the item.)

*We are very sorry, but when using carrier payment, convenience store payment, deferred payment, bank transfer, etc., the payment fees are not the product price but the service fee, so we cannot refund them.

-----------------------------------------

[Regarding returns and exchanges]

We do our utmost to ensure the quality of our products, but if the product is damaged or defective, we will accept returns and exchanges. If the error is on our part, we will cover the return shipping costs. Please be sure to contact us by email within 5 days of receiving the product and return it by cash on delivery .

Contact: info@mamahaloshop.com / mamahaloshop@gmail.com

Return address: As it varies depending on the product, we will inform you by email.

Please contact us with as much detail as possible about the situation, attaching at least three photos of the " damaged/defective parts ," " the entire product (including whether or not the product's paper tag is still attached) ," and " the packaging and address label ."

Please understand that the photos we receive from you will serve as proof of all your details.

Please do not discard the cardboard boxes or addressed packaging bags used for packaging until you have confirmed that the product is not defective. Since the packaging materials are essential as proof of delivery, we recommend that you take photos or videos of the packaging materials when you open them.

In the event of damage, photographs of the condition of the product packaging are required to determine whether the damage occurred before shipping or during transportation, and to prove that the damage was not caused when the customer opened the product.

Please note that if you are unable to send us a photo of the packaging condition, we may not be able to provide a refund.

We may share packaging and product photos reported by customers with wholesalers.

We will respond as quickly as possible, but please note that we may not be able to exchange the product immediately depending on stock availability.

In the case of returns due to defective products or when a replacement product is not available, we will refund the amount to the original source of payment.

*Please note that we cannot accept returns or exchanges for products for which we have not contacted you in advance by email, or if it has been more than 5 days since delivery.

*In addition to the above, the following products cannot be canceled, returned or exchanged.

・If there is a delay in the arrival of the product due to a delivery delay or transportation delay

・Items that have been used by the customer even once (unused items with the tags removed are not acceptable. We cannot accept items that have not been used or displayed)

・Products that have been soiled or damaged by the customer

・Products that are different in size or image from the product photos due to customer preferences

・Custom-made products not available in our store

・Products that fall under the "About overseas products" section

・If there are differences between the same product you have, such as the same product purchased at another store, the same product purchased at our store but not at the same time, or a size up or additional purchase
(The color, shape, pocket, button design, fabric parts, dyes, etc. may vary depending on the product production time, lot, and manufacturing factory.)

・Products that come into direct contact with the skin, such as swimwear, underwear, undergarments, and socks

-----------------------------------------

[Regarding long-term absence or refusal to receive the item]

If you are not at home when the product is delivered, please contact the delivery company yourself within 5 days at the delivery company office indicated on the delivery slip.

Please be sure to collect any products that we send to you as your responsibility.

In the unlikely event that you are unable to collect your parcel within the storage period, or if the parcel is returned due to an incorrect name or address entered when placing your order, the parcel will be returned to its sender (China). (We are unable to handle forwarding or address changes.)

Please note that we will charge you the necessary expenses for this (round-trip shipping fee (an amount different from the shipping fee listed on the product page) + agency fee + labor cost + packaging material fee, etc.) when using this service.

Please note that re-arranging your order will incur the same fees and lead time.

Please note that we cannot refund the product price or handling fees if you refuse to receive the item or are not able to receive it due to your absence.

-----------------------------------------

[About overseas products]

・The imported clothing we carry is Korean designed, Chinese designed, or made in China.
All products are non-branded, not branded (including OEM products of Korean brands).

- Please note that many Korean Design, Chinese Design, and Chinese Made products place emphasis on design, with little emphasis placed on comfort or durability.

*Including the following points, products that are in a wearable and usable condition are often considered to be of good quality, even if the color, shape, decoration, or design is different from the published product. If you do not understand the following points, we recommend that you purchase products made in Japan instead of imported products.

*Most accessories such as hats, bonnets, hair bands, socks, gloves, etc. that come with the clothes are the same for all sizes. We have described the set product contents in the product type selection name, product description, and images as much as possible, but if you are unclear, please contact us. (The size of the product other than the single item sale is that of the clothes.) Please note that since these are merely accessories, they may be smaller or larger depending on the size of the clothes you purchase.

・ The stitching may be loose and frayed. (Fraying or protruding threads that can be fixed by cutting the threads are not eligible for return. If there are holes or the stitching has come loose, we will accept it as a defective product, so if you are unsure, please contact us with a photo attached.)

・ Buttons and hooks may not be sewn on properly and may come off.

・ The color or shape of the buttons may vary or some may be missing.

・ There may be chalk marks or discoloration.

There is a misalignment of the pattern.

- There may be threads of different colors mixed into the fabric or other threads attached to your clothing.

・If the buttonholes have not been threaded, you will need to make the holes yourself.

-The appearance may vary depending on your monitor and brightness settings.

・You may notice a smell that is unique to overseas.

- Even for the same product, the color and texture may vary slightly depending on the production line and lot.

・ There is a possibility that the product may become wrinkled when it is sent to Japan.

-As this is an overseas product, the fabric material may differ from what is shown in the photo.

・ The product tag may not be attached or may be torn off.
(Because China's children's product regulations do not permit tags to be attached to parts that come into contact with the skin, the size tags on almost all products are on the outside of the clothing, but this is not a defect.)

-As this is an overseas product, the size may vary.

- Printed text, written text, decorative design, materials, colors, etc. may be changed without notice.

*Unlike Japanese standards, overseas standards do not consider these products to be defective, so we do not recommend purchasing overseas products if you are concerned about the above points.

*Compared to Japanese products, overseas products often use thinner fabrics and thinner threads, so there may be fraying (the ends of the threads on the lining are often not finished and are left sticking out) and poor elasticity.
When washing, please wash by hand or in a laundry net in the washing machine.
Do not tumble dry.

* Regarding the composition of fabric materials, if there is no numerical value such as 100%, it is basically a blend or mixed material, and the listed value is the main material. Also, if you inquire about the detailed composition ratio, we will do our best to find out, but since we do not conduct inspections according to Japanese standards, there are many cases where we are unclear or cannot give you an accurate and definitive answer, so please understand.

-----------------------------------------

[About size]

Generally, the sizes are the same as in Japan, but there may be variations in size depending on the manufacturer, and some may be larger or smaller.

Please note that even the same product may vary by approximately ±4cm depending on the material.

*Our "80cm" size is made to be worn by children who are able to walk.

*Many fabrics made overseas have poor elasticity, so they may be slim and difficult to put on than the listed size.

＊ All clothing is in Asian sizes.

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[About gift wrapping]

We apologize, but we are unable to provide gift wrapping as products are shipped directly from our warehouses, factories, or wholesalers.

*Price tags and delivery notes (invoices) in Japanese yen are not included.

-----------------------------------------

[About inquiries to the shop]

For inquiries, please contact us by filling out the necessary information on the inquiry form or by email.

We will reply to your inquiries by email within 3 business days, excluding Sundays and holidays.

*Please note that we may not be able to respond to inquiries by phone.

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Description based on the Specified Commercial Transactions Act

For customers who have not received an order confirmation email

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Chengle

COLOR

SIZE

PRICE

PRODUCT TYPE

サイドラインドロストスポーツパンツ【mh0009824】

チェックフーディーサマーカーディガンジャケット【mh0009823】

デニムバルーンオーバーオール【mh0009822】

Kids One Piece Ribbon Collar Fur Fleece Sleeveless One Piece

Kids One Piece Ear Collar Sleeveless One Piece

Kids Tops Daisy Flower Embroidered Long Sleeve Knit Sweater

Kids Tops Frilled Bottle Neck Long Sleeve Puff Sleeve Sweater Cut and Sewn

Kids Tops Feather List Long Sleeve Simple Knit T-Shirt Cut and Sewn

Kids Dress, Voile Tulle Neck Pearl Accent Long Sleeve Puff Sleeve Princess Dress, Party Dress

Kids Tops Frill Bottle Neck Knit Long Sleeve T-Shirt Cut and Sewn

Kids Tops Ribbon Embroidered Long Sleeve Puff Sleeve Knit Sweater

NEW Item

サイドラインドロストスポーツパンツ【mh0009824】

チェックフーディーサマーカーディガンジャケット【mh0009823】

デニムバルーンオーバーオール【mh0009822】

ウォッシュデニムポケットベスト【mh0009821】

ウォッシュデニムカーゴハーフパンツ【mh0009820】

刺繍ワンポイントルーズハーレムパンツ【mh0009819】

About mamahalo shop

Quick links

Chengle

About mamahalo shop

Quick links

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[Business hours]

[About ordering]

[Payment method]

[ How to order]

[Shipping Fee]

[About securing stock]

[About out of stock/out of stock]

[About arrival and departure periods]

If you don't receive an order completion email:

[About canceling or changing your order]

[About initial defects, returns, exchanges, and refunds]

[Regarding returns and exchanges]

[Regarding long-term absence or refusal to receive the item]

[About overseas products]

[About size]

[About gift wrapping]

[About inquiries to the shop]

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