Please check the contents of your order as soon as it arrives.
*Sale items and special price items are not eligible for return, exchange, or refund under any circumstances.
【Returns due to customer's convenience】
Returns due to customer's convenience, such as "incorrect size" or "different from image," are only possible if you contact us by email within 5 days of product arrival. Please make sure to check the following conditions and precautions.
・Returns are only accepted for unused, unwashed products with all paper tags still attached.
・Sanitary products that come into contact with the skin (swimwear, underwear, socks, etc.) cannot be returned for any reason.
・For returns due to customer's convenience, the return shipping cost (to the designated location in Japan) will be borne entirely by the customer.
・For refunds, the initial shipping cost at the time of delivery is not refundable; only the product price will be refunded.
・The return address in Japan will be individually provided via email after we confirm your return request. Returns without prior contact cannot be accepted.
【In case of initial defects or incorrect delivery】
In the unlikely event that you receive a different product from what you ordered or a product with an initial defect (damage/stain), we will promptly arrange an exchange. If an exchange item is not available, we will process a refund (exchanges will require the same number of days as ordering a new item). We will bear the return shipping costs for returns or exchanges due to initial defects.
*Payment fees for carrier payments, convenience store payments, deferred payments, bank transfers, etc., cannot be refunded by our store as they are service usage fees.
※For orders from customers residing in the European Economic Area (EU/EEA) only, the right of withdrawal based on the EU Consumer Rights Directive applies regardless of the above provisions. You can return or cancel an order without stating a reason within 14 days from the date of delivery. For details, please refer to our shop's "Refund Policy (Regulations for EEA Residents)."
【How to contact us for returns/exchanges】
Please be sure to contact us by email within 5 days of receiving the product. If contacting us due to an initial defect, please attach at least 3 photos of the "damaged/defective part," "the entire product (showing whether paper tags are present)," and "the packaging and address label". The photos you provide will serve as all proof.
【Important: Regarding Storage of Inspection Data】
During product inspection before shipment, our store stores product condition data, such as images and photos, for all products. When you report a defect, we will cross-reference the photos you send with our stored data to verify and confirm the defective area. Please note that we cannot respond if there is a discrepancy in the data or if the damage is determined to have occurred after shipment.
Please do not discard the cardboard or packaging bags with address labels used for packaging until you have confirmed that there are no defects in the product. Packaging materials are essential as proof of delivery, and we may not be able to respond if they are discarded.
*Returns will not be accepted without prior contact or if more than 5 days have passed (excluding the exercise of withdrawal rights by EU/EEA residents). Delivery delays, used items (without tags), stained items, items falling under overseas product regulations, discrepancies with items purchased from other stores, and sanitary products that come into contact with the skin (swimwear, underwear, socks, etc.) are also non-returnable.
