Rose embroidered lace dress romper [mh0010176]

Thank you for visiting the mamahalo shop page.

mama (mama) + mahalo (meaning "thank you" in Hawaiian)

I want to see such a beautiful smile...

Based on this concept, the shop sells imported items from overseas selected by the two mothers.

We accept orders 24 hours a day. We will respond to inquiries within three business days, excluding Sundays and public holidays. *We are closed on Sundays, public holidays, and the New Year holidays.

At mamahalo shop, we accept orders 24 hours a day, 365 days a year through our online store. *You can register your membership information when you place your first order. We will notify you by email when your order is accepted through our online store and when your product is shipped.

We accept credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, convenience store payments, bank transfers (prepayment), PayPay, Rakuten Pay, au PAY, Pay-easy, anddeferred payment (Paydy) .

① Order completion ② Check inventory with manufacturer → Place order ③ Product arrives at overseas warehouse from manufacturer → Inspection → Stock confirmation ④ Ship from overseas warehouse to customer → Product delivery
*The above may not apply to products for the Japanese domestic market or for immediate delivery. Please check the special notes in the product description.

Shipping costs vary depending on the items you order. Please see below.

Our inventory is highly fluid, so there may be cases where an item is out of stock or shipped incorrectly after an order is placed. If this occurs, we will contact you by email.

*If you select "prepayment" such as bank transfer, your order will be placed after payment is completed, so please be aware that the item may be out of stock before your payment is completed.

[About out-of-stock items]

We take great care in selling our products, but there may be times when we run out of stock. If an item is out of stock, we will contact you by email.

We will contact you regarding out-of-stock items as soon as we receive a stock status report from the manufacturer (usually within 10 business days, but there may be delays due to manufacturer circumstances).

If an item is in stock, we will not notify you that it is in stock. Also, please note that even if an item is in stock, if a defect is found during inspection, it may become out of stock.

Once the shipment is complete, we will notify you of the shipping number by email.

*Items may be shipped in separate shipments without prior notice. (Shipping costs will remain the same.)

⚫︎Regarding standard delivery times

For products shipped overseas, it usually takes 5 to 14 business days for the product to be shipped and 2 to 4 weeks for the product to arrive. (Products for immediate delivery within Japan are shipped from a Japanese warehouse, so shipping is expected to take place within 5 business days.)

*If there is a "Delivery Estimate/Shipping Estimate" on the product details page, it is not a guaranteed delivery date, but merely an estimate. Please note that this information is not calculated as the number of days from the time your order is confirmed, but as an estimate in business days from the time the product is shipped (the time when the tracking number is provided) .

Please allow ample time for your order to be delivered, taking into consideration unforeseen delays such as bad weather or transportation accidents. If any delays occur after your order has been placed, we will contact you by email.

*For pre-order items, please allow 2-6 weeks for delivery, with shipping time indicated on the product page or notes page.

*We do not handle receiving or shipping on weekends, public holidays, or during long holidays (New Year's holidays, Chinese New Year, Golden Week, Obon, etc.).

*Shipping may be delayed due to a busy warehouse or delivery delays caused by the delivery company. Please note that you cannot choose the delivery company.

⚫︎About delivery numbers

For products shipped overseas, a shipping number will be assigned when the product is shipped from overseas, but there may be a 5-10 day delay before it is reflected on domestic tracking services, and it may take some time for the number to be reflected on tracking services after shipping. (For products shipped immediately to Japan, the number will be reflected on tracking services on the same day after delivery from the Japanese warehouse.)

Before contacting us, please check the information below and the "For customers who have not received an order confirmation email ."

- Incorrect email address, spam folder, connection status, Apple's judgment, etc.

*When we contact you, we will send it from "info@mamahaloshop.com / mamahaloshop@gmail.com". Please specify the domain.

*If you do not receive an "order confirmation email" after completing your order, please check via the inquiry form or email before placing a new order. (Please note that we cannot cancel orders even if they have been placed twice .)

Once an order has been placed, we will not accept cancellations or changes to the order contents. We also cannot change the payment method. We also cannot change the address, name, or phone number after the order has been shipped.

*If you purchase multiple items and one of them is out of stock, we will contact you by email and cancel the order for that item.

*We do not accept returns or exchanges for reasons such as size changes, color, or different image due to customer reasons.

*If we determine that your order is fraudulent or a prank, we may cancel it in accordance with our store regulations.

When you receive the product, please check the contents.

*We do not offer returns, exchanges or refunds for sale items or defective or faulty items under any circumstances.

*We cannot accept returns or refunds for items that do not match the customer's expectations, or for size exchanges or returns.

If you receive a product that is different from your order or is defective, we will exchange it for you. If we do not have the replacement in stock, we will refund you. In the case of an exchange, it will take the same number of days to receive the product.

*Payment fees for carrier payments, convenience store payments, deferred payments, bank transfers, etc. cannot be refunded by our store as they are service fees.

[Regarding returns and exchanges]

Please contact us by email within 5 days of receiving the product and return it by cash on delivery.

Please contact us with at least three photos of the damaged or defective part, the entire product (including the presence or absence of the paper tag), and the packaging and address label . The photos we receive from you will serve as all proof.

[Important: Regarding storage of inspection data]
We store product condition data, such as images and photographs, of all products during inspection before shipping. When we receive a report of a defect, we will compare the photos you send with the data stored at our store to verify and confirm the defect . Please note that we cannot respond if the data does not match or if the damage occurred after shipping.

Please do not discard the cardboard boxes or addressed packaging bags used for packaging until we have confirmed that the product is not defective. Packaging materials are required as proof of delivery, so we may not be able to process your order if they are discarded.

* Returns will not be accepted if there is no prior contact or if more than 5 days have passed. Returns will also not be accepted for items that are late in delivery, used (without tags), soiled, different from the image, fall under overseas product regulations, are different from items purchased at other stores, or are hygiene products that come into contact with the skin (swimwear, underwear, socks, etc.).

If you are unable to collect your package after the storage period (5 days) has expired or if the address is incorrect, your package will be returned to the sender (warehouse in China). (We are unable to forward or change addresses.)

We will charge you the necessary expenses for this (round-trip shipping, agency fees, labor costs, packaging materials, etc.) . Re-arranging the delivery will incur the same fees and lead time. We cannot accept refunds for refusal to receive the item.

Korean and Chinese design products place emphasis on design, not comfort or durability. If you cannot understand this, we recommend purchasing Japanese products.

*Most accessories (hats, socks, etc.) are the same for all sizes. They may not fit depending on the size of the clothes.

- Poor stitching, buttons not sewn on properly, different shapes, chalk marks, discoloration, misaligned patterns, different colored threads mixed in, odor, wrinkles, no tags, incorrect or incorrect sizing, design changes without notice, etc.

*Size tags are attached to the outside of clothing in accordance with Chinese children's product regulations and are not a defect.

*Please wash by hand or in a laundry net. Do not tumble dry.

*Material composition: Items not marked as 100% are blends, and the listed material is the main material. Since we do not conduct inspections to Japanese standards, it may be difficult to provide detailed information on the composition percentage.

There may be variations between manufacturers and materials, with a difference of approximately ±4cm.

*Our "80cm" is a guideline for children who are able to walk with support.

* Many overseas-made products have poor elasticity and may be difficult to put on due to their slim fit. All clothing is in Asian sizes.

We apologize, but we are unable to provide gift wrapping as products are shipped directly from our warehouses, factories, and wholesalers.

*Price tags in Japanese yen and delivery notes (invoices) are not included.

Depending on the delivery company's regulations, the parcel may be left at the door rather than delivered to the recipient. As delivery rules are based on the regulations of each company, we cannot accept requests such as "no delivery at the door."

Our work and responsibility will be complete once the tracking system shows "Delivery completed." We cannot be held responsible for any theft, loss, or misdelivery after delivery, including leaving the parcel at the door. In the unlikely event that a problem occurs, please file a lost item report with the police yourself and contact the delivery company directly.

Please contact us by filling out the necessary information via the inquiry form, chat, or email. We will reply within 3 business days. Please contact us via the contact form, chat or email.